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London North Eastern Railway

@lner.co.uk
3K followers 18 following 338 posts

Freedom all the way 🚆 Visit us at www.lner.co.uk ℹ️ Our live responses via Bluesky are limited, please contact us on another social media channel if you require support.

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London North Eastern Railway @lner.co.uk · 21h
The image is just an illustration of how the space can be used in future. It is intended as bike storage and an additional space for large suitcases, alongside luggage racks through the train. At the time of the image, we didn't have any large suitcases to hand which is why the small ones were used.
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London North Eastern Railway @lner.co.uk · 21h
Fantastic to hear, thanks Amanda!
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Jess Gulliver @jessgulliver.bsky.social · 29/09/2026
@lner.co.uk you have the nicest, most helpful staff I’ve ever come across
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London North Eastern Railway @lner.co.uk · 21h
That’s great to hear, thanks Jess!
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London North Eastern Railway @lner.co.uk · 22/09/2026
We pitted the train against a car on journeys between London and Leeds, Newcastle, York, and Edinburgh. Guess who won? 👀 🏆 To learn more about how we're making every trip a little bit green, check out our Responsible Business page here: www.lner.co.uk/about-us/a-better-jo…
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London North Eastern Railway @lner.co.uk · 22/09/2026
Hi Paul. Have you phoned our Customer Service team at all? If the team are working through a backlog of cases, follow-up emails can push your case to the back of the queue.
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London North Eastern Railway @lner.co.uk · 18/09/2026
We’re not saying that we will never offer support on here - we have asked the provider of the social media management tool when BlueSky integration is coming. When that functionality is available, we will be able to offer real time support on here. (3/3)
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London North Eastern Railway @lner.co.uk · 18/09/2026
Therefore, we have to manually check BlueSky, and new messages can be easily missed if we’re in disruption, or have an influx of messages from other channels. At the moment, our Social Media Manager tries to keep an eye on things on here, but only works 9-5 Monday to Friday. (2/3)
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London North Eastern Railway @lner.co.uk · 18/09/2026
Hi Tracy. Our customer service team use a social media management tool to respond to customers instead of replying on each channel natively. This helps to streamline things given the volume of messages we receive. This tool does not currently have the ability to import messages from BlueSky (1/3)
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London North Eastern Railway @lner.co.uk · 18/09/2026
Hi Adrian. We’re not able to accept DMs on here currently but please feel free to share the details as a private message on one of our other channels such as Facebook, Instagram or X.
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London North Eastern Railway @lner.co.uk · 18/09/2026
A notice to our new followers on Bluesky: We are not currently able to offer real-time support on this channel. If you need to speak to someone urgently, please contact us on Facebook, Instagram, Threads or X, where we'll be happy to help.
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London North Eastern Railway @lner.co.uk · 18/09/2026
Glad to hear this.
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London North Eastern Railway @lner.co.uk · 18/09/2026
You can reach out to our Customer Services team who may be able to offer a gesture of goodwill for this. However, our onboard catering offer is complimentary and subject to availability.
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London North Eastern Railway @lner.co.uk · 18/09/2026
So sorry to hear this Stella. Did you manage to find a member of staff? If you haven't already, please do claim Delay Repay.
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London North Eastern Railway @lner.co.uk · 18/09/2026
Hi Sheila. Can I check what train you were on? Was there any announcements to explain this?
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London North Eastern Railway @lner.co.uk · 18/09/2026
Hi Adrian. Can I confirm what train you were due to travel on? I'll flag this issue with the relevant team.
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London North Eastern Railway @lner.co.uk · 18/09/2026
Excuse you Jack?!
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London North Eastern Railway @lner.co.uk · 14/09/2026
Hi Jon. Did you manage to speak to a member of the team about this?
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London North Eastern Railway @lner.co.uk · 14/09/2026
Sorry to hear this - I’ll pass on your feedback to the relevant team.
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London North Eastern Railway @lner.co.uk · 13/09/2026
Good luck to everyone taking part in the Great North Run today! Eleanor will be cheering you on... Newcastle station and transport connections are likely to be busier than usual, so please leave extra time for your journey.
LNER mascot Eleanor running over the Tyne Bridge in sportswear with the number 225, with other runners around. Text reads "Good luck for the Great North Run!"
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London North Eastern Railway @lner.co.uk · 10/09/2026
As we mark World Suicide Prevention Day, more than twenty LNER colleagues are gearing up for the Great North Run this weekend. They've secured thousands of pounds in sponsor donations for CALM, contributing to the £780,000 we've raised towards their vital work since our partnership began in 2018.
Five LNER colleagues in sportswear, some CALM branded, together on a station platform with the 'You Belong' Azuma train behind.
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London North Eastern Railway @lner.co.uk · 04/09/2026
Hi David. I’ve flagged this with the team who have now corrected this error - and apologise for any issues caused!
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London North Eastern Railway @lner.co.uk · 22/08/2026
Nigel normally drives our InterCity 225 trains up and down the East Coast Main Line. Today he's swapping his full size cab for something a little smaller... Head to YouTube to see how he gets on, and find out how a miniature Class 91 got to Glossop! youtu.be/oV4gTUknHi4
youtu.be
We found a miniature Class 91 locomotive
We sent LNER Driver, Nigel, to have a go at driving what is possibly the smallest driveable Class 91 locomotive in the country. After a crash course on the controls from Caleb at Manor Park Miniature Railway, can Nigel shrink his experience of mainline ...
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London North Eastern Railway @lner.co.uk · 20/08/2026
Glad to hear it!
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London North Eastern Railway @lner.co.uk · 20/08/2026
Hi Marla. Lost property should be logged as missing, along with your contact details, so that the Lost Property team are able to get in touch to reunite you if found. Please see: www.lner.co.uk/support/lost...
lner.co.uk
Contact lost property | Cheap Rail Travel | LNER
If you lose something in our stations or on our trains, please contact us and we'll do our best to help you get it back. You can report any loss to us here.
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London North Eastern Railway @lner.co.uk · 20/08/2026
Sorry to hear this Pat - was there no announcements about issues with the card machine? What service was this please?
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London North Eastern Railway @lner.co.uk · 20/08/2026
Doesn’t she look gorgeous?! 😍
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London North Eastern Railway @lner.co.uk · 20/08/2026
Sorry to hear you’ve had a bad experience. We’d advise contacting Customer Services on customers@lner.co.uk to see if there’s anything they can do for you.
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Scenic Rail Britain @scenicrailbritain.bsky.social · 13/08/2026
This summer, discover hidden gems, local favourites and unforgettable days out, all by train. Find inspiration for your next green adventure: ➡️https://scenicrailbritain.com/daysout #DaysOutByRail #ScenicRailBritain #FamilyDaysOut
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London North Eastern Railway @lner.co.uk · 10/08/2026
Bit aggressive about a puppet, no?
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London North Eastern Railway @lner.co.uk · 10/08/2026
Sorry? 😳
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London North Eastern Railway @lner.co.uk · 06/08/2026
Gorgeous photos!
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London North Eastern Railway @lner.co.uk · 04/08/2026
Though Eleanor may not be everyone's cup of tea, we know that she is an absolute icon.
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London North Eastern Railway @lner.co.uk · 04/08/2026
But Eleanor is simply letting you know that when you travel with LNER you have more flexibility and freedom all the way.
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London North Eastern Railway @lner.co.uk · 04/08/2026
They are stunning, just look at that sunshine glistening through. Thank you for travelling with us.
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Network Rail @networkrail.bsky.social · 30/07/2026
🧳 🛒 🛀 From wheelie bins to shopping trolleys and everything in between, oversized or excessive luggage can slow boarding, block aisles and contribute to delays. Plan ahead and pack smart as you travel by train this summer: 👉 bit.ly/45tIr2r #Luggage
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Stuart Thomas @stuartthomas.bsky.social · 23/07/2026
Fancy a cab ride in an @lner.co.uk classic Class 91 from London to Newcastle - all while raising money for the Rail Benefit Fund? Check out the auction now - it ends next Friday! go.eventgroovefundraising.com/auction2026/...
An LNER class 91 in Newcastle
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London North Eastern Railway @lner.co.uk · 23/07/2026
Hi Victoria. What journey are you trying to book please?
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London North Eastern Railway @lner.co.uk · 16/07/2026
Is it too early to say the C word? 🫣 Christmas tickets are now available for travel between Friday 18 December and Wednesday 23 December 2026, as well as Sunday 27 December 2026 to Sunday 3 January 2027. Book now at www.lner.co.uk
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Stuart Thomas @stuartthomas.bsky.social · 11/07/2026
Good luck 🏴󠁧󠁢󠁥󠁮󠁧󠁿⚽️ @lner.co.uk
LNER poster with Eleanor saying England all the way
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Stuart Thomas @stuartthomas.bsky.social · 07/07/2026
🎙️Routes from @lner.co.uk is back! Season 3 of the hit podcast kicks off with the one and only @chesneyhawkes.bsky.social in a new look studio that gives off some serious First Class Lounge vibes. Listen on LNER by scanning the QR code at your seat or find it here: www.lner.co.uk/destinations...
Chesney Hawkes talks to Jenni Falconer in the Routes studio
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Rethink Food @rethinkfooduk.bsky.social · 07/07/2026
We're delighted to share that Rethink Food has been awarded a grant through the @lner.co.uk Customer & Community Investment Fund to support our 'Rethink Food – Fix our Fridge' project. Read full story here www.rethinkfood.co.uk/lner-backs-r... #SocialImpact #CommunityImpact #FoodSecurity
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David Horne @davidhorne.bsky.social · 02/07/2026
Happy retirement to Mike, who is retiring today from his role at Newark Northgate station, after joining our railway in 2005. Mike, aged 82, has helped many of our customers over the years, most recently as part of the team who provides our passenger assistance service. Thank you, Mike! @lner.co.uk
Mike standing on platform 2 at Newark Northgate station
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London North Eastern Railway @lner.co.uk · 30/06/2026
Agreed!
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Ashley Baxter @deepingdo.bsky.social · 29/06/2026
I still think the new King's Cross concourse is beautiful. @lner.co.uk
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London North Eastern Railway @lner.co.uk · 30/06/2026
Us too!
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London North Eastern Railway @lner.co.uk · 29/06/2026
Strawberries at the ready 🍓 #Wimbledon
LNER mascot Eleanor holding a tennis racket aloft on a grass court with a crowd watching behind and the Wimbledon Championships logo on the wall.
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London North Eastern Railway @lner.co.uk · 25/06/2026
You can claim delay repay on our website: www.lner.co.uk/support/dela...
lner.co.uk
Delay Repay | Cheap, Easy Rail Travel | LNER
If you're delayed on an LNER train for 30 minutes or more you're entitled to compensation. Choose to claim your compensation or donate it to CALM.
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London North Eastern Railway @lner.co.uk · 25/06/2026
You are able to do this, When booking your ticket on our website or app, tick the box to add a bike reservation.
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London North Eastern Railway @lner.co.uk · 15/06/2026
Thank you
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