The most "efficient" companies in the world have made an art out of locking in their customers, making it so hard to switch to a rival that customers tolerate declining quality, service and affordability:
pluralistic.net/2026/09/06/h...
pluralistic.net
Pluralistic: How corporate America built a better Roach Motel (07 Sep 2026) – Pluralistic: Daily links from Cory Doctorow
