By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026This is how we end up with massive customer service queues, long lines at tills, and no one at the gate to answer your questions when your flight is canceled. 76/ 1461
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026Understaffing is a form of enshittification, one that shifts value from shoppers to owners, and shifts consequences from owners to workers: pluralistic.net/2026/03/22/n... 77/pluralistic.netPluralistic: Understaffing as a form of enshittification (23 Mar 2026) – Pluralistic: Daily links from Cory Doctorow 29320
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026This is how we end up with broken machines that no one can fix. Firing workers and replacing them with chatbots or contractors means incinerating their process knowledge - the precious, inchoate, unrecorded understanding that keeps everything working: pluralistic.net/2026/04/08/p... 78/pluralistic.netPluralistic: Process knowledge (08 Apr 2026) – Pluralistic: Daily links from Cory Doctorow 1524
Hololos @hololos.bsky.social · 11/06/2026Yes! I have been screaming about how understaffing is a form of shrinkflation. Adding so much friction to our lives. 2436
