Last July I went to hospital with a blood infection and gangrene after staying at that exact YMCA. Had a finger amputated. Whilst in hospital, the YMCA evicted me as I was now too disabled to live there. Was made homeless for three months. They probably didn't tell you that bit.
I recently visited the YMCA on Shakespeare Street and met the team and service users to hear about their experiences, as well as the urgent need for trauma-informed approaches in our institutions, earlier intervention to lessen the need for crisis support, and high-quality move-on accommodation.