To be 100% clear on this:
Emails cost them nothing. They can delete them, ignore them, forget they exist, whatever.
But there is a dollar cost associated with every single customer service call. That's why most phone trees are over-automated these days. Calling messes up the C/S team goals.
#itch
@fluffyscales.bsky.socialLMAO I called Visa’s customer support service - the guy on the other line was like “are you ALSO calling about the video game payment processing? Please send us emails instead.”
Keep up the calls, folks, we’re definitely gumming up their works