Timely paper from @tomasgna.bsky.social on how T&S workers are reconfiguring online harm "into corporate risks" as the theater of AI safety/xrisk prevails and the project of T&S erodes...
i have a new paper out in Social Media+Society about Trust & Safety specialists! 📝 i argue that they construct online harms by presenting themselves as advocates for users, creating risks, and publicizing this work. my goal was to make sense of the inherent instability of T&S work...