When Apologies Don’t Come: Understanding and Managing Refusal to Apologise in Mediation
By Dr Samantha Hardy and Dr Judith Rafferty This article has been republished (with minor amendments) with permission. The original publication can be found at The Conflict Management Academy. Apologies can be…
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When Apologies Don’t Come: Understanding and Managing Refusal to Apologise in Mediation
By Dr Samantha Hardy and Dr Judith Rafferty This article has been republished (with minor amendments) with permission. The original publication can be found at The Conflict Management Academy. Apologies can be transformative. A genuine “I’m sorry” has the potential to mend trust, restore dignity, and signal a willingness to move forward. Yet in practice, many mediators have sat through sessions where one party waits, sometimes desperately, for an apology that never arrives.