Pavel @spavel.bsky.social · 26/10/2024161: The more bespoke a metric is, the more meaningful. Generic metrics like NPS are meaningless. 350
Pavel @spavel.bsky.social · 26/10/2024162: Any metric that isn't attributable to your work cannot be treated as a signal for making decisions. You can't take sole credit for improving NPS or revenue because every team impacts those numbers. For all you know, you actually made it worse. 280
Guy Segal @guysegal.com · 26/10/2024But Pavel, I thought only designers affect the user experience! 100
Pavel @spavel.bsky.social · 26/10/2024163: If a product manager suspects that their product is a net negative, they will go to great lengths to make it impossible to know for sure. 1181
