Pavel @spavel.bsky.social · 25/10/2024111: When you tell businesspeople that your job is to "delight the customer" they will laugh at you. Often behind your back, but sometimes not. 1180
Pavel @spavel.bsky.social · 25/10/2024112: When applying for UX roles, take a look at the other openings too. If they say "must have extreme design craft skills" at the manager level, it is not a serious place and you should not work there. 1201
Pavel @spavel.bsky.social · 25/10/2024113: Getting measured on outputs over outcomes sounds like an easy job. But when you commit to delivering a feature, you are expressing confidence that this is the #1 most important thing. When priorities change or research shows that the feature is the wrong thing to build, you will be screwed. 1170
