Pavel @spavel.bsky.social · 25/10/202488: An FAQ page is a failure mode. If users go to it, it means that content was not discoverable where it's supposed to be - in context. 2504
Pavel @spavel.bsky.social · 25/10/202489: I'm not going to repost all the Nielsen heuristics but "visibility of system status" might be the most important one. Tell the user what's going on. This is important both for feedback (what did my action do) and for feed-forward (what will my action do). 1432
Pavel @spavel.bsky.social · 25/10/202490: Avoiding a bad outcome is an equally important goal to achieving a good outcome. That's why it's always critical to understand your user's definition of success. 1281
