If you guys haven't cancelled your nitro, please just fucking do it. This is the most unserious fucking company support i've ever seen and this is one of my closest friends getting fucked in the ass by it.
Also, I filed a support ticket, since my options are limited. Got a botted reply a few minutes later that's pretty much telling me what I already know, and then proceeding to mark my ticket as "solved"
It is very much not solved.