Birmingham's regional water utility ranks last in customer service and the board is paying $90,000 to the company that gave them poor marks to learn why. The utility board was restructured by the state last year in part over customer service concerns. www.al.com/news/birming...
al.com
Birmingham water board ranks last in customer service, spending $90,000 to learn why
The current Central Alabama Water utility, restructured by the state legislature, was championed as a response to years of complaints.